Kevin Bailey, Director of Underwriting Research and Innovation at Mercury Insurance, shares how Glia helped improve their online experiences for underwriters and agents.
Watch the VideoIncrease lead conversions 3-4x by proactively engaging potential customers before they abandon your online form. Providing onscreen guidance through chat, video, voice, with the ability to CoBrowse, makes it easier for policyholders to buy online. Communicating at the point of sale also allows for upsell and cross-sell opportunities.
Assist your policyholders when, where and how they want it. Leverage Live Observation and CoBrowsing to gain valuable context and seamlessly guide policyholders to make policy changes, pay their bill or file a claim. Create exceptional service experiences to boost customer satisfaction scores and improve retention rates.
Streamline the experience on your agent portal by providing responsive, personalized on-screen service. Reduce confusion with real-time collaboration capabilities and build agent confidence and proficiency for future interactions. In doing so, you’ll foster agent satisfaction and boost your brand loyalty.
Drive claims processing success while improving customer satisfaction when policyholders need you most. Guide policyholders through your online First Notice of Loss (FNOL) form with CoBrowsing, ensuring accuracy and completeness that drives claims success. Adding OnScreen Voice or video to chat engagements during claims interactions enables reps to show empathy and improves customer satisfaction.
We’ve highlighted some of the most common ways insurance companies are leveraging Glia’s DCS platform to improve their business, but there are many other applications in use today. Let us know the challenges you’re dealing with and we would be happy to discuss how Glia can be leveraged to solve your business challenge.
Contact UsReduces total service contacts by 18%
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